JCurve Solutions has recently announced a new partnership with Contivio, a global provider of advanced contact center solutions, to empower Netsuite and JCurve ERP users to deliver a more personalised customer service experience. This is great news in particularly for businesses with phone based staff.
The Contivio integration provides Netsuite and JCurve ERP users the ability to automate time-consuming tasks such as dialling numbers into a phone and looking up customer records using features such as screen popping and click to dial. Contivio also has advanced IVR, ACD and CTI technology that integrates with Netsuite and JCurve ERP to intelligently route communication across all channels that includes phone, SMS, live chat, email, fax and more to the right agent at the right time.
Given that Cloud ERP streamlines and automates processes to reduce operational costs and boosts business efficiency, the fully integrated Contact Centre functionality will drive the value of using a Cloud ERP solution even further.
Simon Butler, CEO of Contivio stated “Our all-in-one solution provides a single backbone for all client communication thereby delivering significant value in the market for businesses looking to improve their customer service. Combining our cloud contact center offering with NetSuite and the JCurve ERP edition is a compelling end-to-end business solution”.
Get in touch to find out more about how Contivio can help improve staff efficiency and boost business performance.
If you are considering whether an ERP solution is right for you, or after some insights on how to boost your sales performance, have a read of our article How to Increase Sales; 5 Solid Strategies.