If you’ve been researching ERP software options and the different vendors out there, it’s likely you’ve already come across NetSuite. But with so many ERP systems out there, why choose NetSuite ERP as your cloud software to improve business performance?
What is NetSuite?
NetSuite is the world’s largest cloud ERP software vendor, so to say it’s a big deal would be an understatement. The cloud ERP software provided is a true, single-source solution. That means it doesn’t handle only one part of your business, like your financials and accounting, or just your sales and CRM activity. It’s business management software for your entire business, all working from single-source data. But more on this later.
See our quick video explainer, for a concise 3-minute overview.
A Brief History of NetSuite
NetSuite was founded back in 1998. Coincidentally, that’s the same year Google was established. If you remember when Google first burst onto the scene, it was a time of global technological infancy, relatively speaking. Search engines weren’t that smart (nowhere near the machine learning and AI assisted results we see now), the internet wasn’t very fast, and that screeching sound of 56K modems was something that many people were just used to hearing.
NetSuite was created as a company dedicated to delivering business applications over the internet. Some people even credit them it being a pioneer of the cloud computing revolution. It’s from these origins that NetSuite has drawn much of its strength in today’s competitive cloud-computing space. Unlike other vendors, NetSuite ERP didn’t start off as desktop or on-premise software being installed on local servers. It had no catching up to do when cloud delivery was becoming the next big thing. Instead, it was setting the scene, based on decades of experience as an established cloud software provider.
The cloud-only strategy paid off. Today, NetSuite ERP is used by over 40,000 organisations worldwide and is a global cloud ERP platform that continues to improve and expand, year on year.
"Unlike other vendors, NetSuite ERP didn’t start off as desktop or on-premise software being installed on local servers. It had no catching up to do when cloud delivery was becoming the next big thing."
What Does NetSuite Have Over Other Cloud ERP systems?
Considering NetSuite was created during the era of dial-up internet, it’s not surprising its ecosystem has been built for speed, right from the start. Slow internet speeds may be a challenge for many cloud media-streaming services, but not for NetSuite software. Even on a mobile connection, the system remains responsive and fast.
Creating a stable platform for tens of thousands of customers isn’t to be taken lightly. Some ERP vendors coming into the cloud ERP market use 3rd party data centres – likely due to the sheer size and investment of server equipment needed to maintain good performance. NetSuite, however, has been continually maintaining and building its infrastructure from the beginning. NetSuite has its own data centres throughout the USA and Europe, with plans announced this year to double its data centres and add facilities in Japan, China, Singapore and Australia.
All NetSuite data centres feature advanced architecture with all data backed up to provide data redundancy, disaster recovery, and failover capabilities.
Why Is Data Redundancy Important?
When you have all your business data hosted outside your office, you want to be sure about the safety of that data, should anything ever happen. NetSuite addresses this by having full data mirroring to off-site locations in place. This means if there’s ever an emergency or natural disaster, all your important business data resides safely in a separate location – unaffected by what’s happened and readily available. NetSuite software also employs multiple levels of data redundancy, which means there are a number of redundant systems ready to take over in the event of hardware failure. The result is zero interruption to customers in their service. All these data safety measures working together have seen NetSuite consistently meet a 99.98% service uptime to its customers, globally.
If you’re considering an ERP vendor that uses 3rd party data centres instead of their own services, it’s important to ask a few more questions and get the best understanding where your data is being kept and the safety measures they have in place.
"All these data safety measures working together have seen NetSuite consistently meet a 99.98% service uptime to its customers, globally."
Who Owns Your Data?
It’s a question many people have with cloud software platforms – who owns the data when it comes to cloud solutions? For NetSuite, that’s easily answered. You retain ownership of your data. You license the platform on which your data is stored, but the data always remains yours. It’s that simple.
What About Cloud Security?
Cloud-based data access may seem new, but it’s actually been evolving for decades. It’s also more a part of our everyday lives now than you may realise. When you access Facebook, sign in to Google Chrome to save your browsing history or use internet banking, you’re accessing your personal, cloud-based data, that’s being held within that provider’s systems. What makes the real difference is the software application security and hardware security measures that are used.
NetSuite ERP has application security that includes Custom Attribute encryption, IP address restriction functionality, strong password policies, security alerts on failed password attempts, role-level access and idle disconnect.
On the hardware side, its data centres are fully guarded premises with 24/7 monitoring and CCTV surveillance. There’s also a dedicated, global security team keeping constant checks, along with multiple levels of security for physical access to all data centre locations.
With application and hardware security meeting the highest standards, it begs the question of whether you could achieve this same level of security for servers stored on your own premises.
A Cloud ERP Solution Is a Mobile Solution
Have you ever arrived home after a long day, received a text or email to check an urgent customer issue, and then spent the next half-hour calling sales reps to get background information and waiting for emails to be sent through? If you have, you’ll probably already guess the benefits of a truly mobile cloud ERP solution. With a cloud-based system that’s securely available on desktop, laptop, tablet or phone, quickly accessing the information you need is simple and efficient – no matter where you are.
With all information stored and tracked within one platform, you have a full history of interactions with every customer, sales transactions, calendar appointments, reminders, scheduled meetings, and more.
Using a single platform with single-source data, sales reps out on the road are also more empowered. They can provide customers with real-time updates on product and stock information, and access a full history of customer orders and invoices.
"With a cloud-based system that’s securely available on desktop, laptop, tablet or phone, quickly accessing the information you need is simple and efficient – no matter where you are."
A Single-Source Solution
Some vendors refer to their system as an “ERP system” without it being the whole truth. An ERP (Enterprise Resource Planning) platform manages all your business’ core functionality. Not just the accounting and financials, with another solution added on for inventory. And not just sales and CRM with integrations to other products for marketing or financials.
NetSuite provides a full ERP business software suite, managing everything including accounting and financials, sales and marketing, CRM, inventory, eCommerce, support management, and more. And the real benefits become apparent when utilising single-source data across the entire business. You no longer have to question which system has the most accurate or up-to-date data when pulling reporting together. Gaining business intelligence and insights also becomes much simpler. If you want to know which slow-moving products to target in marketing activities, or how improved stock turn strategies have affected an increase in sales, rely on single-source data to get quick, accurate reporting within the one software platform.
Single-source data also goes a long way to improving the customer experience. Regardless of whether it’s a customer service rep, a sales rep or your accounts department that last spoke with your customer, everything is recorded in the one system. No matter who answers the phone, your business always provides consistent information to your customers. Over time, that builds trust, respect and customer loyalty.
Is NetSuite Right for Your Business?
You may think of NetSuite software as a solution for larger, enterprise-level businesses. And while it excels at supporting these business’ complex requirements, it’s also a platform which SMBs can implement simply and quickly with the right approach.
JCurve ERP is an exclusive small business edition of NetSuite. It’s available to the Australian and New Zealand market for up to 20 users. JCurve ERP gives SMBs and growing businesses a reasonable entry point to enterprise-level software and supports continued business growth. When the 20-user limit is reached, companies can move up to a NetSuite edition with a simple licensing update. There’s no re-implementation needed and no downtime. The same platform you started with becomes your enterprise software platform.
For larger organisations, NetSuite has industry-specific solutions such as Manufacturing, Retail and Wholesale Distribution which offer customised implementations focusing on functionality important to those organisations.
"JCurve ERP is an exclusive small business edition of NetSuite. It’s available to the Australian and New Zealand market for up to 20 users."
Where to Start?
A cloud ERP system is an important investment. You’ll want to talk to a provider who has considerable experience behind them, the right business process understanding, and the best implementation methodologies to maximise the value from your investment.
JCurve Solutions have managed over 550 cloud ERP implementations. JCS is one of Australia’s largest 5-star NetSuite partners and provides an exclusive SMB edition of NetSuite, JCurve ERP.
JCurve Solutions’ head office is based in Chatswood, NSW, with several other office locations throughout Australia. Offering local, Australian-based implementation, account management, NetSuite training and support by a constantly growing team of experts, it’s a great place to start your NetSuite journey.
Get in touch on 1800 528 783 or book a demo to see how JCurve Solutions can empower your business growth, reduce operating costs and drive profitability further.
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